• Why would I want a network assessment?

    A. Technology is constantly changing and the business world does not stop while your systems are down caused by an unplanned upgrade. Assessing your current technology position will give you a clear picture of the areas that need attention. This proactive approach allows for planned upgrades, reduced downtime, and keeps your business productive.

  • Why would I want a managed IT solution?

    A. Managing your desktops and servers is a difficult task, not to mention managing the people that use them. As more systems are added and connected to your network, that task continues to become both more unmanageable and time consuming every day. We provide managed IT solutions for maintaining your servers, network appliances, computers, applications, and information security so that you can focus on your business rather than your technology. And we'll even help the end-user along the way!

  • What Is 'Cloud Computing'?

    A. "Cloud Computing" is a somewhat nebulous word to describe users "renting" or borrowing online software instead of actually purchasing and installing it on their own computers. It is the same business model as people using Gmail or Yahoo mail services, except that cloud computing goes much further. Cloud computing is where entire businesses and thousands of employees will run their computer tools as online rented products. All of the processing work and file saving will be done "in the cloud" of the Internet, and the users will plug into that cloud every day to do their computer work.

  • What are the benefits of cloud computing?

    A. There are many benefits of using cloud-computing solutions, including:

    ■ power of renting computing resources, which helps users avoid the costs of owning, maintaing, and upgrading their own hardware and software. This is particularly good in situations that require higher levels of computing resources because it reduces the overhead, lowers the risk of technology investment, and gives the user access to a larger selection of tools and technologies.

    ■ Provides the disaster recovery and backup benefits of goegraphically distributing computing resources and data.

    ■ Offers the ability for users to access resources regardless of geographic location, operating system, or device.

    ■ Cloud computing allows for resources to be added on demand so that companies or individuals can scale their "instances" based on their needs vs. budge

    ■ Allows for increased data security and integrity by centralizing storage and offering high-level security solutions at lower costs.

  • What is malware?

    A. Malware stands for "Malicious software"; a generic term covering a range of software programs and types of programs designed to attack, degrade or prevent the intended use of an individual computer terminal or network. Types of malware can include viruses, worms, Trojans, malicious active content and denial of service attacks. In the case of invasion of privacy for the purposes of fraud or the theft of identity, software that passively observes the use of a computer is also malware ("spyware").

  • I think my system is infected with malware. How can I protect my personal information?

    A. If you suspect you're infected with malware, stay away from sites like online banking, PayPal, or any site where you're required to enter personal information. Once the infection is removed from your system, change any passwords used to access online sites

  • How did I get a malware infection in the first place?

    A. See Microsoft Security MVP Tony Klein's: How did I get infected in the first place?